Policies

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Blog information, Tweets, Posts and Testimonials Disclaimer

All information provided in this website and blog is for informative discussion purposes. Subject to change as approach, perceptions, protocol, best practice framework, and research update. Re-tweets, or posts, of information, is not an endorsement of that information.

The blog information is not to be used as an informative guide, only as a discussion. It is not instruction for self care, nor is it implying treatment of everything discussed. Supervision from your Osteopathic Clinician, General Practitioner, and any additional specialists or health carers supporting with your care, is needed before altering anything based on information obtained from this blog.

Patients like to tell us about the benefits they have received, and how their treatment, alongside other approaches, has improved not only their health, but their life in some other ways too. We encourage patients to share their stories. The opinions expressed by patient testimonials should not be seen as those of Michael Parr, or Elementary Health. Osteopathy is supported by research, but some testimonials are based on anecdotal evidence, which does not necessarily mean that you will receive the same benefit.

Always consult with your General Practitioner before undergoing any changes in your life style, diet, medication regime, and care plan.

Please ask your Osteopathic Clinician for clarification if you are in any way unsure about any of the blog discussion.

 

 

Cookies

 

Cookies Policy

Elementary Health’s website may use “cookies” and similar technologies. Cookies are small files, which are placed on a user’s device to assist with the provision of online services and are an integral and entirely ordinary part of website development and use. Cookies enable you to use the website, facilitate security, tell us which parts of our website people have visited, help us measure the effectiveness of web searches and monitor traffic (web analytics) and give us insight into our website so we can tailor its operations to your needs by gathering and remembering information about your preferences. By continuing to browse the site, you are agreeing to our use of cookies.

Types of Cookies

Strictly necessary cookies. These are cookies that are required for the operation of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content and remember your preferences (for example, your choice of language or region).

Disable Cookies

You can exercise user choice and configure your browser not to accept cookies. If you want to disable cookies or alter the browser filters, this can be done in your internet browser. Please check with your browser provider to find out how to disable cookies and choose to block cookies. However, because cookies are used throughout the website, disabling them may prevent you from using certain parts of the site and its connected functions, hindering the functionality and enjoyment of many websites, including this one. We try to manage and prevent reliance on cookies, and will adhere to browser settings as this is a good indication of your wishes.

 

 

Gifts and Promotions

 

Gift Vouchers – Gift vouchers and promotional discounts

Elementary Health gift vouchers are perfect presents for any person.

You may purchase these by visiting one of our clinics (find your nearest Elementary Health clinic here) or you can also call 01223 902 433.

Gift vouchers can be purchased in our clinic with a minimum value of one full standard follow up appointment / Initial Osteopathy Consultation. Gift cards have a maximum value of one appointment.

You can exchange Elementary Health Gift vouchers for clinical services in the associated clinic. Vouchers, Coupons, discounts and promotional discount codes offered by Elementary Health are valid only for use as part of a purchase made via our clinic, unless otherwise stated.

The recipient can then use our gift voucher to attend a singular standard appointment or an initial osteopathy appointment. The gift card will expire 12 months from purchase.

When you redeem gift vouchers, you will be required to give / hand over, the unspoilt voucher. Gift vouchers are void if the voucher is spoilt.

Please protect your voucher and treat it as cash; we cannot replace lost, stolen or damaged vouchers.

The gift voucher will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the voucher.

You can buy gift vouchers and receive an envelope so that you can send it on as a gift if you wish.

We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

Please note: Gift vouchers can only be used once, and they cannot be used once the voucher has been spoilt. If your gift vouchers are accidentally damaged, contact our team.

Gift voucher exclusions

The gift voucher cannot be redeemed in any of our other clinics. If the gift voucher has already been used, the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Services.

You cannot use the gift voucher to discharge indebtedness in respect of an account or credit issued by Elementary Health, nor can you use it for the purchase either directly or indirectly of any product or service, including Elementary Health gift vouchers.

You cannot exchange gift vouchers for cash, and we do not give change or cash refunds on gift voucher transactions.

There is a 12 month expiry date on our gift vouchers. After expiry, we will not refund any balance remaining.

You may not use Gift vouchers for alternative location clinic services.

Gift vouchers may not be used for Double Appointments, Complex Case Consultation, Perrin Technique Consultation, or any form of specialist or elongated appointments.

We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

Please protect your voucher and treat it as cash; we cannot replace lost, stolen or damaged vouchers.

If you find that your voucher is not accepted. Email our team or call us on 01223 902433.

 

 

PRIVACY POLICY

 

This privacy policy explains how ‘Personally identifiable information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When do we collect information and what personal information do we collect from the people that visit our blog, website or app?

When you use this Website, by booking an appointment, enter information on our site, registering on our site, as appropriate, you may be asked to enter, and we will collect, Personal Information from you, such as: your name, email address, mailing address, phone number or other details to help you with your experience and accurate booking.

We collect your email address and contact information in order to: Confirm appointments, inform you of appointments scheduled ahead, and to provide you with any relevant information in the future. In addition, we may contact you for research and effectiveness studies, follow up communications, and initiation of next appointments when required. You will also be added automatically to the mailing list for the clinic newsletter, and any relevant clinic information.

We may also collect, and our third party providers of content may collect, information about where you are on the internet (eg. the URL you came from, IP address, domain types such as .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the links you clicked on, and any search terms that you entered on our website (“User Information”).

We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to help provide you with Elementary Health services, which are relevant to your browsing history at other websites.

How do we use your information?

We may use the information we collect from you, when you book an appointment, enter information on our site, register on our site, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalise a user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To quickly process your applications, Processing your appointment, For statistical or survey purposes to improve this Website and its services to you, To serve website content and advertisements to you, To administer this website, To contact you about leaving a review once your appointment booking has been completed; If you consent, to notify you of services or special information that may be of interest to you, to remind you of an appointment, to remind you that you are due an appointment, to develop research data.

You agree that you do not object to us contacting you for any of the above purposes whether by SMS, telephone, e-mail, or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In the event that you do not wish to be contacted for such purposes, you may unsubscribe from our contact list at any time. If at any time you would like to unsubscribe from receiving future emails, you can initiate un-subscribe from the email, or, you can also email us and we will promptly remove you from ALL correspondence. Users are able to change their personal information by emailing us.

How do we protect visitor information?

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office.

Our website is scanned on a regular basis for known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All applications are processed through a gateway provider and are not stored or processed on our servers.

Users will be notified of any privacy policy changes, on our Privacy Policy Page.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Personal Information may be disclosed to other businesses within the Elementary Health team and to reputable third parties who will help process your booking. Elementary Health requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Elementary Health Team for their mailing or marketing purposes

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and / or User Information, we are entitled do so

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Contests and Prize Draws

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Do Not Track Requests

Users can visit our site anonymously.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Elementary Health
2 Newmarket Road
Cambridge
CB5 8DT
United Kingdom

info@elementaryhealth.co.uk
01223 902433