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Policies

Media

 

Blog information, Tweets, Posts and Testimonials Disclaimer

All information provided in this website and blog is for informative discussion purposes. Subject to change as approach, perceptions, protocol, best practice framework, and research update. Re-tweets, or posts, of information, is not an endorsement of that information.

The blog information is not to be used as an informative guide, only as a discussion. It is not instruction for self care, nor is it implying treatment of everything discussed. Supervision from your Osteopathic Clinician, General Practitioner, and any additional specialists or health carers supporting with your care, is needed before altering anything based on information obtained from this blog.

Patients like to tell us about the benefits they have received, and how their treatment, alongside other approaches, has improved not only their health, but their life in some other ways too. We encourage patients to share their stories. The opinions expressed by patient testimonials should not be seen as those of Michael Parr, or Elementary Health. Osteopathy is supported by research, but some testimonials are based on anecdotal evidence, which does not necessarily mean that you will receive the same benefit.

Always consult with your General Practitioner before undergoing any changes in your life style, diet, medication regime, and care plan.

Please ask your Osteopathic Clinician for clarification if you are in any way unsure about any of the blog discussion.

 

 

Cookies

 

Cookies Policy

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies. Like many other websites, Elementary Health website uses cookies. When we provide services, we want to make them easy to use, useful and reliable.

When you use and access the Service, Elementary Health’s website and service providing technologies, may use “cookies” and similar technologies to enable certain functions of the Service, to track the activity on our Service and we hold certain information. Cookies are small files, which are placed on a user’s device to assist with the provision of online services and are an integral and entirely ordinary part of website development and use. Cookies enable you to use the website and our services, facilitate security, tell us which parts of our website people have visited, help us measure the effectiveness of web searches and monitor traffic (web analytics) and give us insight into our website so we can tailor its operations to your needs by gathering and remembering information about your preferences. By continuing to browse the site, and by using the Services we provide, you are agreeing to and you consent to, the use of cookies.

Types of Cookies

We use both session (we use Session Cookies to operate our Service) and persistent cookies on the Service and we use different types of cookies to run the Service, some examples of Cookies we use:

Strictly necessary cookies. These are cookies that are required for the operation of our website. These Essential cookies we may use to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Such as Preference Cookies to remember your preferences and various settings. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We may also retain a small amount of data which may include an anonymous unique identifier.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content and remember your preferences (for example, your choice of language or region).
Security Cookies. We use Security Cookies for security purposes.

Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the “remember me” functionality.

Third-party cookies. In addition to our own cookies ‘1st party’ cookies. We may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Disable Cookies

You can exercise user choice and configure your browser not to accept cookies. If you want to disable cookies or alter the browser filters, this can be done in your internet browser. Please check with your browser provider to find out how to disable cookies and choose to block cookies. However, because cookies are used throughout the website, disabling them may prevent you from using certain parts of the site and its connected functions, hindering the functionality and enjoyment of many websites, including this one. We try to manage and prevent reliance on cookies, and will adhere to browser settings as this is a good indication of your wishes, however, you may not be able to store your preferences.
 

 

Gifts and Promotions

 

Gift Vouchers – Gift vouchers and promotional discounts

Elementary Health gift vouchers are perfect presents for any person.

You may purchase these by visiting one of our clinics (find your nearest Elementary Health clinic here) or you can also call 01223 902 433.

Gift vouchers can be purchased in our clinic with a minimum value of one full standard follow up appointment / Initial Osteopathy Consultation. Gift cards have a maximum value of one appointment.

You can exchange Elementary Health Gift vouchers for clinical services in the associated clinic. Vouchers, Coupons, discounts and promotional discount codes offered by Elementary Health are valid only for use as part of a purchase made via our clinic, unless otherwise stated.

The recipient can then use our gift voucher to attend a singular standard appointment or an initial osteopathy appointment. The gift card will expire 12 months from purchase.

When you redeem gift vouchers, you will be required to give / hand over, the unspoilt voucher. Gift vouchers are void if the voucher is spoilt.

Please protect your voucher and treat it as cash; we cannot replace lost, stolen or damaged vouchers.

The gift voucher will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the voucher.

You can buy gift vouchers and receive an envelope so that you can send it on as a gift if you wish.

We reserve the right to amend the gift voucher terms and conditions from time to time, where we consider it reasonable and necessary to do so.

Please note: Gift vouchers can only be used once, and they cannot be used once the voucher has been spoilt. If your gift vouchers are accidentally damaged, contact our team.

Gift voucher exclusions

The gift voucher cannot be redeemed in any of our other clinics. If the gift voucher has already been used, the voucher will be void. If your gift vouchers become accidentally damaged, please contact Customer Services.

You cannot use the gift voucher to discharge indebtedness in respect of an account or credit issued by Elementary Health, nor can you use it for the purchase either directly or indirectly of any product or service, including Elementary Health gift vouchers.

You cannot exchange gift vouchers for cash, and we do not give change or cash refunds on gift voucher transactions.

There is a 12 month expiry date on our gift vouchers. After expiry, we will not refund any balance remaining.

You may not use Gift vouchers for alternative location clinic services.

Gift vouchers may not be used for Double Appointments, Complex Case Consultation, Perrin Technique Consultation, or any form of specialist or elongated appointments.

We reserve the right to refuse to accept a gift voucher which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

Please protect your voucher and treat it as cash; we cannot replace lost, stolen or damaged vouchers.

If you find that your voucher is not accepted. Email our team or call us on 01223 902433.

 

 

PRIVACY POLICY

 

Privacy Notice – Website Services and Clinical Services

This privacy policy informs you of our policies regarding the collection, use, process and disclosure of personal data when you use our Service and explains how ‘Personally identifiable information’ (PII) is being used online and in practice. When and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and what choices you have associated with that data. It relates to all our business activities, not just this website.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and clinical policies.

At Elementary Health we’re committed to protecting and respecting your privacy, and will never knowingly sell, rent, lease or recklessly give away your information (name, address, email, etc.) to any third party. How in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Elementary Health (“us”, “we”, or “our”) providing but not limited to health information and health care. Operates the https://elementaryhealth.co.uk/ website (hereinafter referred to as part of the “Service”).

This privacy notice applies to personal information processed by or on behalf of the practice and additional services. This Notice explains:
 Who we are, how we use your information and our Data Protection Officer
 What kinds of personal information about you do we process.
 What are the legal grounds for our processing of your personal information (including when we share it with others).
 What should you do if your personal information changes.
 For how long your personal information is retained by us.
 What are your rights under data protection laws.

We use your data to provide and improve the Service. We may change this Data Use and Privacy Policy from time to time, so please check this page occasionally to ensure that you are happy with any changes.

By using the Service (our services), you agree to the collection and use of information in accordance with this policy, and you are agreeing to be bound by this Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://elementaryhealth.co.uk/

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

If we deem this privacy policy to have changed greatly. We may choose to let you know via email, media channels, and / by clearly updating the policy on the website.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

When do we collect information and what personal information do we collect from the people that visit our blog, website or app?

We collect several different types of information for various purposes to provide and improve our Service to you and others.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to help provide you with Elementary Health services, which are relevant to your browsing history at other websites. Below outlines what information we collect, and for what purpose.

We may collect this information even if you do not register with us. We collect information to when you use this website, when you engage with us on social media, when you enter prize draws or competitions, when you choose to complete any surveys we send you, when you comment on or review our services, when you fill in any forms, or competitions we may collect your personal data, when you contact us by any means with queries, complaints etc, when you ask one of our services to email or call you with information about a product or service, when you enter prize draws or competitions, we obtain information about you when you contact us to enquire about our services, we also collect information from you if you leave a comment on our blog or fill in our feedback or help forms. We also collect your information if you leave a comment on our media.

We may also collect, and our third party providers of content may collect, information about where you are on the internet (eg. the URL you came from, IP address, domain types such as .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the links you clicked on, and any search terms that you entered on our website (“User Information”).

When you use our car parks and external access of the clinic, which usually have CCTV systems operated for security. These systems may record your image during your visit. This footage is stored by the contractors managing this system for a set period of time before deletion.

We collect medical information during your appointments and delivery of services, and in all communications and screenings leading to these appointments and services.

This includes: when you have given a third party permission to share with us the information they hold about you, when we respond to enquiries, we collect information about you when you complete an online appointment booking or make a booking by phone, email or message.

We collect personal Information, such as: your name, email addresses, mailing address, phone number, and contact information, or other details in order to: help you with your experience and accurate booking, or enquiry to meet requests to contact, Create appointments, Confirm appointments, Inform you of appointments scheduled ahead, and to provide you with any relevant information in the future, when you visit any of our websites, and you buy information and / or services, or redeem vouchers from us on the phone, in a clinic or online, when you make an online purchase (in which case we collect transaction-based data), when you create an appointment with us, when you purchase services online, we capture information through cookies and similar technologies, you can manage these when you visit our site, when you purchase a product or service in clinic, online, or by phone, but you do not have (or don’t use) our clinical service, when you book any kind of appointment with us or book to attend an event, for example a class at Elementary Health.

By booking an appointment, enter information on our site, registering on our site, information you may be asked to enter, we also collect information to allow us to fulfil our obligations to our patients – to fulfil appointments and other services and to make a thorough assessment and diagnosis and keep a record of diagnostic reasoning and treatment.

In addition, we may contact you for research and effectiveness studies, follow up communications, and initiation of next appointments when required. You will also be added automatically to the mailing list for the clinic newsletter, and any relevant clinic information.

 

Personal Information Changes

You should tell us if there are any changes to your personal information, so that we can update our records. Please help us to keep your information accurate by telling us if there have been any changes.

We may from time to time ask you to confirm that the information we currently hold is accurate and up-to-date, to check that your information remains accurate.

How do we use your information?

We may use the information we collect from you, when you book an appointment, enter information on our site, register on our site, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalise a user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested. To improve our website in order to better serve you. To quickly process your applications, Processing your appointment, For statistical or survey purposes to improve this Website and its services to you, To serve website content and advertisements to you, To administer this website, To contact you about leaving a review once your appointment booking has been completed; If you consent, to notify you of services or special information that may be of interest to you, to remind you of an appointment, to remind you that you are due an appointment, to develop research data.

You agree that you do not object to us contacting you for any of the above purposes whether by SMS, telephone, e-mail, or in writing, and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In the event that you do not wish to be contacted for such purposes, you may unsubscribe from our contact list at any time. If at any time you would like to unsubscribe from receiving future emails, you can initiate un-subscribe from the email, or, you can also email us and we will promptly remove you from ALL correspondence. Users are able to change their personal information by emailing us.

How do we protect visitor information?

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office.

Our website is scanned on a regular basis for known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All applications are processed through a gateway provider and are not stored or processed on our servers.

Users will be notified of any privacy policy changes, on our Privacy Policy Page.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Personal Information may be disclosed to other businesses within the Elementary Health team and to reputable third parties who will help process your booking. Elementary Health requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Elementary Health Team for their mailing or marketing purposes

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and / or User Information, we are entitled do so

Third Party Links

Occasionally, at our discretion, our Service including our website may contain links to other sites and / or other third party sites. These may contain links to that are not operated by us. We may include or offer third party products or services on our website. If you click a third party link, you will be directed to that third party’s site. You should be aware of this when you leave our services or website.

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). The embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

These third party sites have separate and independent privacy policies. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We, therefore have no responsibility or liability for the content and activities including privacy practices within any of these other sites, and of these linked sites. You should be aware of this when you leave our services or website and we strongly advise you, and encourage you to read the privacy statements on other websites you visit, to review the Privacy Policy of every site you visit.

Nonetheless, we seek to protect the integrity of our site and services and welcome any feedback about these sites.

Payments

We may provide paid products and / or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your sensitive payment data (e.g. such as your card details) after processing. That secure information management service is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of multiple brands. PCI-DSS requirements help ensure the secure handling of payment information.

We work with multiple payment processors to assure a streamlined service. Each of these third-party payment processors have their own individual privacy policies. All meeting GDPR and fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Additional Information and Services

With your consent we would also like to use your information for other services. We would, like to use your name, identification details, contact details and email address to help us maintain provision of current services, to inform you of changes, provide information, services that may benefit you, or special offers that you may be interested in.

This information is not shared outside of our network of third party providers and direct service providers, and you can unsubscribe at any time by email: Info@elementaryhealth.co.uk

Contests and Prize Draws

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Do Not Track Requests

Users can visit our site anonymously.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can opt out of tracking and analytics on this website by changing your settings.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

 

Contacting Us

The Website Service and Clinical Service Data Protection Officer is Michael Parr.

If there are any questions regarding this privacy policy you may contact us using the information below.

Elementary Health
8C Romsey Terrace
Cambridge
CB1 3NH
United Kingdom

info@elementaryhealth.co.uk
01223 902433

Cambridge Osteopathy
& Rehabilitation Clinic

8c Romsey Terrace
Cambridge
CB1 3NH